Returns & Exchanges
At 99 Bikes, we want you to ride with confidence, which is why we offer a hassle-free 30-day return policy on all bikes, parts, and accessories. If your gear isn't the perfect fit, we are committed to getting you back on the road with the right equipment.
Check Eligibility
Ensure your items are in original, unused condition with all tags and packaging intact within 30 days of purchase.
Initiate Your Return
Log in to your account portal to generate a return authorization number or visit any 99 Bikes retail location with your proof of purchase.
Pack and Ship
Securely package your items and attach the prepaid shipping label provided, then drop it off at any authorized courier point.
Receive Refund or Exchange
Once our technicians inspect the returned gear, we will process your full refund or ship out your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing